Overview

Hemith Surfaces ("we", "our", "us") operates the website at hemithsurfaces.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.

By using our website you agree to the terms described in this policy. If you disagree, please discontinue use of the site.

Information We Collect

Information you provide directly

When you contact us through our contact form, email, or phone, we may collect:

Name and company or organisation
Email address and phone number
Project details and any other information you choose to share

Information collected automatically

When you visit our website, certain information is collected automatically by our hosting infrastructure:

IP address and general geographic location
Browser type and version
Pages visited, time on site, and referring URL
Device type and operating system

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested information
To process sample requests, quotations, and orders
To send relevant product updates or collections information (only with your consent)
To improve our website and understand how visitors use it
To comply with legal obligations

We do not use your personal information for automated decision-making or profiling.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

Service providers — such as email hosting, analytics, and website infrastructure providers who assist our operations under strict confidentiality agreements
Legal authorities — when required by applicable law, regulation, or court order
Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your information becomes subject to a different privacy policy

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic.

Types of cookies we may use

Essential cookies — required for the website to function correctly
Analytics cookies — help us understand how visitors interact with the site (e.g. page views, session duration)

You can control cookies through your browser settings. Disabling cookies may affect certain features of our site. We do not use cookies for advertising or cross-site tracking.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact enquiry data is typically retained for up to 3 years. You may request deletion at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access — request a copy of the personal information we hold about you
Correction — request that inaccurate information be corrected
Deletion — request that your personal information be erased, subject to legal requirements
Restriction — request that we limit how we use your information
Portability — request your data in a structured, machine-readable format
Objection — object to our processing of your personal information

To exercise any of these rights, contact us at info@hemithsurfaces.com. We will respond within 30 days.

Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS, and data is stored on secure, access-controlled infrastructure.

No transmission of data over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Hemith Surfaces
6100 W by NW Blvd #140, Houston, TX 77040
info@hemithsurfaces.com